Refund policy
Return & Refund Policy
Thank you for shopping with FurWander. We are committed to providing high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Period
We accept return requests within 30 days after the delivery date.
To be eligible for a return:
We accept return requests within 30 days after the delivery date.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must include original packaging and accessories.
- Proof of purchase is required.
2. Items That Cannot Be Returned
Returns are not accepted for:
Returns are not accepted for:
- Products that have been used, washed, damaged, or modified.
- Items without original packaging.
- Customized or personalized products.
- Clearance or final sale items (if applicable).
3. Return Request Process
Before returning any item, please contact our customer support team:
Email: mailto:support@furwander.com
Please provide:
Before returning any item, please contact our customer support team:
Email: mailto:support@furwander.com
Please provide:
- Order number
- Customer name
- Reason for return
-
Photos or videos of the item if there is a quality issue
We will review your request and provide return instructions.
4. Return Shipping
We offer free return shipping for all eligible returns. You will receive a prepaid return label via email once your return request is approved.
Please do not send returns without contacting us first.
Return Address
The return address will be provided by FurWander customer support after your return request is approved.
Orders are shipped from our fulfillment center in China. Customers should follow the return instructions provided by our customer support team.
We offer free return shipping for all eligible returns. You will receive a prepaid return label via email once your return request is approved.
Please do not send returns without contacting us first.
Return Address
The return address will be provided by FurWander customer support after your return request is approved.
Orders are shipped from our fulfillment center in China. Customers should follow the return instructions provided by our customer support team.
5. Refund Process
Once we receive and inspect the returned item, we will process your refund within 10 business days.
Refunds will be issued to the original payment method.
Please note:
Once we receive and inspect the returned item, we will process your refund within 10 business days.
Refunds will be issued to the original payment method.
Please note:
- Original shipping fees are non-refundable unless the item is defective or incorrect.
- Processing times may vary depending on your bank or payment provider.
6. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days after delivery.
We will provide a suitable solution, including:
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days after delivery.
We will provide a suitable solution, including:
- Replacement;
- Store credit;
- Refund.