Frequently Asked Questions
1. How long does it take to process my order?
Orders are processed within 2 business days after payment confirmation.
2. How long does shipping take?
Estimated delivery time is 12–15 business days after your order has been processed.
Delivery times may vary depending on customs clearance and your local carrier.
3. Where do you ship from?
All orders are processed and shipped from our fulfillment center in China.
4. Can I track my order?
Yes.
Once your order has been shipped, you will receive a tracking number via email.
Please allow 3–7 days for tracking information to become active.
5. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in their original condition, and returned with original packaging.
Please contact us before returning any item.
6. Who pays for return shipping?
Customers are responsible for return shipping costs unless:
- The item is defective;
- The wrong item was received.
7. What should I do if my package is delayed or lost?
Please contact our customer support team at:
We will work with the shipping carrier to help resolve the issue.
8. How can I choose the correct size?
Each product page includes a detailed size guide.
If you are unsure which size to choose, please contact us before placing your order.
9. How can I contact customer support?
Email us at:
We aim to respond within 1–2 business days.
10. What payment methods do you accept?
We accept major credit and debit cards, as well as other payment methods displayed during checkout.